Product and service design consultant

I’m a product and service designer specialising in the intersection of digital and physical. My approach is analytical and creative, my view is that design is strategy.

I co-authored the book ‘Designing Connected Products’, am a co- founder of Rain Cloud and am a freelance design consultant.

what I do

Design strategy

I bring together technical feasibility, your capabilities, business viability and human insight to identify opportunities and help you make sure you design the right thing, before you set out to design the thing right.

Product & Service design

To me, design is about the sum total experience of your product or service. I work across UX, interaction design, industrial design and service design. The output and approach is always specific to the project.

Design research

Through methods like contextual inquiry, interviews or observation I can help you understand the needs of your customers and use emerging behaviours to inspire new ideas to improve your product or service.


I can help you prototype ideas quickly so you can evaluate them early, test them with customers or simply learn and improve through making.

Design sprints

A combination of all of the above can be done in a focussed, intensely collaborative short project to help you get to a prototype, understand a specific problem better or simply change your perspective.

Internet of Things

With my background in both industrial and digital design, and my experience with the particular challenges of IoT, I am uniquely placed to help you with problems and projects in the connected devices space.


I have a network of trusted collaborators that I can draw on if you require a team to tackle a larger problem or project.

clients and studios

Logo of Frog Design
Logo of Random International
Logo of FJORD
Logo of SapientNitro
Logo of Rufus Leonard
Logo of Method
Logo of Unmade
Logo of Sky
Logo of Automobile Association
Logo of Superflux
Logo of Tesco
Logo of Goodwood
Logo of Vertu
Logo of Nokia
Logo of Samsung
Logo of LG
Logo of Leitz
Logo of Artemis EU Project

talks and workshops

2017 O’Reilly Design, San Francisco Conference talk
2016 WebExpo, Prague Conference talk (Slides and video)
2016 O’Reilly Online Conference – Designing for the Internet of Things Conference Talk
2016 Interaction16 Conference, Helsinki Workshop
2015 Royal College of Art, Design Products Guest lecture
2015 Web Directions 2015, Sydney Conference talk (See the slides)
2015 IoT Stockholm Meetup talk (See the slides)
2015 O’Reilly SOLID 2015, San Francisco Workshop (See the slides)
2015 O’Reilly Experience Design online conference Conference talk
2015 BLN IoT Forum 2015, Cambridge Conference talk (See the slides)
2014 Royal College of Art, Design Products Guest lecture
2013 Digital Services World Congress 2013 Conference talk (See the slides)
2013 Digital Health Professionals Network Conference talk (See the slides)
2012 Ravensbourne College Guest lecture

my background

I started my career at frog design in Germany, working on projects across Industrial Design and Design Research. I hold a first class honours degree in Product Design from Ravensbourne, London and my speculative design work has been awarded by the Royal Society of Arts.

For a year, I’ve worked at cutting-edge art collective rAndom International, creating interactive art for clients like Bloomberg, Wellcome Trust and the V&A London. I then joined Fjord, where I was involved in EU funded research into the Internet of Things, and worked in the business design team.

Since 2014 I work independently consulting directly with clients, working as a freelance designer and doing other projects such as co-authoring ‘Designing Connected Products’.

Contact details
+44 7835 134308

Company details

Marcharlier Ltd.
Company No. 08801433
VAT No. 180843500
Registered in England and Wales